LIAT agrees to schedule changes after Dominica complaints
ROSEAU, Dominica – Regional airline LIAT will adjust its flight schedule to improve its service to Dominica – one of the carrier’s four main shareholders – following complaints from the prime minister of the Eastern Caribbean island.
Minister of Tourism Senator Robert Tonge and Minister for Ports Senator Miriam Blanchard met with LIAT’s acting Chief Executive Officer and Chief Financial Officer Julie Reifer-Jones and Chief Commercial Officer Lloyd Carswell last Thursday, just over a month after the Prime Minister Roosevelt Skerrit complained about the shabby treatment which he said LIAT was meting out to his country, and the “awful, negative attitude towards Dominica by senior personnel at LIAT”.
“The Ministry of Tourism has been speaking about the fact that we are being adversely affected by the number of flights and the level of LIAT’s service. Many persons have to overnight in other countries and cannot reach Dominica immediately. That will increase the cost and time it takes to come to Dominica,” Minister Tonge said. “Many flights are late coming to Dominica and that impacts passengers and tourists. We spoke to them about improving their customer service, timeliness and schedule.”
He disclosed that coming out of the talks, a new flight schedule in and out of Dominica will take effect on June 1.
It is also expected that will be enhanced with an expanded LIAT fleet.
Tonge said that the meeting allowed government a chance to clearly state Dominica’s position on the airline’s quality of service to the country, as well as to hear directly from LIAT management, the current challenges facing the airline.
“The meeting was very good because it allowed us to understand LIAT’s challenges; I think before you can put too much pressure on someone, you first need to understand their challenges,” he said.
The Tourism Minister also indicated that the Discover Dominica Authority has put in place a committee to further advance the issue of air access to Dominica.
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